Is this a law? Was this made by Congress? The answer is no.
The Air Passenger Bill of Rights, the brainchild of Secretary Roxas as DOTC Chief, was a joint administrative order of the DTI and the DOTC signed on Dec. 10, 2012. So the next time you get a free meal or get compensated for delayed flights, lost luggage, etc., you can thank Mar.
This was Mar balancing two interests: the rights of airlines to do business on one hand and the right of passengers to be protected. He justified the government’s intervention by saying this:
Let me reiterate to the airline companies that we are not here to ruin their business or cause them to lose money or in any way jeopardize what has been a successful model. But this model cannot be successful at the expense of the rights of the innocent passenger, who is a contractual partner in a contract entered into whenever a ticket is sold. x x x The rights and obligations of both passengers and airlines will be made clear. Finger-pointing over who’s at fault will be minimized.
This was signed in December 2012 and provides for major rights of the passenger with respect to:
- Processing and checking in;
- Sufficient processing time;
- Boarding right;
- Compensation and amenities in case of flight cancellation;
- Compensation and amenities in case of flight delay;
- Compensation for delayed, lost and damaged baggage;
- Compensation in case of death or bodily injury; and
- Immediate payment of compensation.